Overview of the Program

We want to make this journey as smooth as possible for you and your child. We are here to walk with you every step of the way.

What you need to know

Our program has eight stages, which are completed in order. For example, Stage 2 cannot begin until Stage 1 is completed. The stages include:

  • Stage 1: Application Approval
  • Stage 2: Getting To Know You
  • Stage 3: Measurements
  • Stage 4: Order Processing
  • Stage 5: Delivery of Hairpiece
  • Stage 6: Fitting/Styling
  • Stage 7: Approval/Acceptance
  • Stage 8. Tell Us Your Story

Note: This will require communication, review, and patience to complete. Think of the process for creating hairpieces as a journey—not a sprint.

How long does it take to gain approval?

As Pearlcoin Group is a non-profit organization, each application must first receive approval for funding/sponsorship by the Pearlcoin Group Board of Directors. This approval is neither instantaneous, nor guaranteed. The submission of proper documentation is key to this step.

How long does it take to receive a hair replacement system?

It is difficult to answer this question definitively as the circumstances for each application is unique. Here are some considerations:

  • Pearlcoin Group reviews all documentation submitted by the Recipient Family for completeness and accuracy. If the
    information provided is incomplete, we will need to follow up with you.
  • We recommend that the parent/guardian (or acting guardian) take the lead in navigating this process.
  • We may have questions for you, or we may need verbal clarification or validation from you. Your availability or lack of availability affects the overall progress of your journey.
  • In some cases, the United States Postal Service (USPS) fails to meet expected ‘deliver by’ dates. This affects
    everyone’s ability to respond to, exchange, or provide critical information and documentation in a timely manner.
  • Our expectations for order processing and fulfillment varies per manufacturer. Current supply lines, which have been severely impacted as a result of the ongoing pandemic, also affect the timeline.

For these reasons, Pearlcoin Group is unable to provide a final timeline for your child’s particular journey. We are also unable to expedite the process for creating hairpieces.

Where do I begin?

We encourage recipient families and their teams to read the Program Checklist before taking any other action. The Program Checklist is your personal roadmap to successfully completing the Pearlcoin Group Recipient Program. It provides detailed instructions and guidance for performing each step in the eight stages. You will find the roadmap to be especially helpful when contacting Pearlcoin Group—allowing you to quickly identify the stage where assistance is needed. We strongly encourage you to print a copy for your convenience and keep it handy.

What about next year?

Next year, you can apply again for a new hairpiece if the need still exists. Pearlcoin Group provides one hairpiece per child, per year, free of charge to the recipient family pending approval of the application. The program steps have to be followed and completed with each application (1x annually).

Note: Each application is treated as an independent application, and requires the resubmission of current documents and photographs.

If you have a question or concern during any stage, please contact us.